Each of our jewels is individually crafted to your size, with your own color palette, and is not mass-produced. It combines technology, craftsmanship, and meticulous attention to detail. It's neither an industrial product nor a printed object: it's a piece made for you through a process that requires time, precision, and expertise.

To make your BLING jewels shine like the first day, all it takes is care, delicacy and a few good habits.

Maintenance

To preserve the brilliance of metals and prevent tarnishing, polish your jewelry regularly with a soft, specialized cloth. Avoid harsh chemicals: a simple cleaning with warm water and mild soap is more than sufficient. Use a soft-bristled toothbrush only for the most delicate areas, taking care not to scratch the surface.

After cleaning, dry each piece thoroughly to avoid moisture buildup, which can accelerate the oxidation process. If the jewelry has been electroplated, such as rhodium plating or burnished, handle it with particular care and polish only when absolutely necessary.

Conservation

When not wearing, store your jewelry in its original packaging , in a lined box, or in a separate pouch. This will protect it from scratches, dust, and tarnishing. Each piece of jewelry should be stored individually to preserve its finish and stones.

Avoid contact with perfumes, creams, hairspray, and cosmetics: they can alter the surface and accelerate deterioration. Also remember to remove jewelry before bathing or exercising.

We offer secure, trackable, and transparent shipping. Costs are fixed per market and do not vary based on weight, size, or quantity. Import duties and taxes are included in the product price unless otherwise explicitly stated.

International shipping

We currently ship throughout Europe. We are working to expand our service to other countries outside the European Union. We invite you to stay up to date by subscribing to our newsletter or following us on social media.

Main times

• Production : 14–21 days (custom-made products).
• Order processing : 2 working days after receipt of payment.
• Courier transit : see cost table by market.
• Estimated total times : production + handling + transit (e.g. Italy = 14–21 days + 2 days + 1–3 days).

Fixed costs and transit times

Note: The costs indicated are final per market and do not depend on weight, size, or quantity. Optional services requested by the customer (e.g., time-slot delivery, special packaging) may incur additional costs, which are communicated at checkout.

Free shipping promotion in Italy: Shipping is free for orders totaling €200 or more. The threshold applies to the order total before any discount and after any taxes; the promotion is automatically calculated at checkout.

Tracking, delivery and control upon receipt

You will receive an email with the tracking number as soon as your package leaves the warehouse. Check the package upon delivery; if there is visible damage , please sign with a specific reservation . The reservation is required to initiate a claim with the courier.

Complaints, damages and returns related to shipping

• Damage Report: Send your order number, detailed photos, and a brief description to info@bling.shopping within 2 days of receiving your item.
• Feedback: We will respond within 7 business days with instructions for return, replacement, or refund.
• Returns due to defect or our error: If the defect is confirmed, we offer a free replacement or full refund, including original shipping costs.
• Returns by customer choice: see the Returns and Refunds Information page.
• Refunds: Issued within 14 business days of receipt and inspection of the item.

Customs, packaging and responsibilities

Duties and taxes included: Customs duties and import taxes are already calculated and included in the product price; the customer will not have to pay additional charges upon delivery, barring unforeseen exceptions. We provide the necessary customs documentation for shipments outside the EU.

We use appropriate packaging to protect products; for fragile items, we use reinforced packaging.

Order changes, cancellations and contact information

Address changes or cancellations: Contact us immediately at info@bling.shopping . Changes or cancellations are only possible if the order has not yet been processed or shipped.

Last updated: January 7, 2026.

General information

Titles and Marks : our jewels are made with 925‰ Sterling Silver and are certified by hallmarking in compliance with the current regulations on titles and marks of the Presidential Decree of 30 May 2002 n. 150, and subsequent amendments of the Presidential Decree of 26 November 2014 n. 195

All our jewels are identifiable by the trademark: AL 3925

Jewelry with surface treatments : Galvanic treatments such as rhodium plating involve the electrochemical application of a thin layer of metal to the surface of the jewelry. These treatments are subject to natural wear and tear and may fade over time. Factors such as prolonged exposure to the sun, contact with acids (creams, perfumes, detergents), solvents, and abrasives accelerate deterioration.

Stone Jewelry : We use a variety of carefully selected stones, including semi-precious stones, gemstones, synthetic stones, composite stones, and cubic zirconia. Semi-precious and composite stones may exhibit natural color variations, inclusions, veining, and striations. These characteristics should not be considered flaws or imperfections, but rather intrinsic qualities of natural stones.

To keep your gemstone jewelry in tip-top condition, avoid sudden temperature changes and prolonged exposure to sunlight.

For cleaning, use only room-temperature water, neutral detergents, and smooth, soft cloths to dry, without rubbing. Avoid using abrasives, hard brushes, or anything else that could scratch and dull the stone's surface.

Pearl jewelry : Pearls are delicate and require special care to maintain their beauty. Avoid contact with perfume, foundation, hairspray, and other products containing alcohol or solvents, as these can damage their surface.

Store pearl jewelry separately from other jewelry. Ideally, place it in a cloth bag or wrap it in a soft cloth to prevent scratches and damage.

Jewelry Care

To make your BLING shine like the first day, all it takes is care, delicacy and a few good habits.

Maintenance : To preserve the brilliance of metals and prevent tarnishing, polish your jewelry regularly with a soft, specialized cloth. Avoid harsh chemicals: a simple cleaning with warm water and mild soap is more than sufficient. Use a soft-bristled toothbrush only for the most delicate areas, taking care not to scratch the surface.

After cleaning, dry each piece thoroughly to avoid moisture buildup, which can accelerate the oxidation process. If the jewelry has been electroplated, such as rhodium plating or burnished, handle it with particular care and polish only when absolutely necessary.

Storage : When not wearing, store your jewelry in its original packaging , in a lined box, or in a separate pouch. This will protect it from scratches, dust, and tarnishing. Each piece of jewelry should be stored individually to preserve its finish and stones.

Avoid contact with perfumes, creams, hairspray, and cosmetics: they can alter the surface and accelerate deterioration. Also remember to remove jewelry before bathing or exercising.

Other important information

Oxidation : Silver, by its very nature, tends to oxidize over time. This is not a defect, but an intrinsic quality of the material itself. Several factors can contribute to oxidation, including contact with air, water, humidity, and the pH of the skin.

Even the use of body lotions, sunscreens, deodorants, perfumes, and hairsprays can accelerate the oxidation process. Untreated jewelry may therefore oxidize, but simply polishing it with a special cloth will restore its original shine.

Allergic reactions : Our jewelry is made with the highest quality silver available and is classified as nickel-free. This means that, although it contains nickel as a natural element common to many metal alloys, trace amounts of this element are kept within the legal limits set by the UNI EN 1811/2011 regulation, thus ensuring product safety. However, even if the nickel content is small, it could cause reactions in people with sensitivity to the material.

Warranty and repair

It provides a two-year warranty covering manufacturing defects and damage directly attributable to the production process. The warranty does not cover wear and tear due to use, misuse, oxidation, loss, or theft. The warranty is void in the event of modifications and/or repairs performed by third parties. To benefit from the warranty, it is essential to retain the sales receipt, which constitutes proof of original purchase.

Warranty and verification conditions

All our products undergo rigorous quality checks before shipping. However, in the event of damage caused during transportation or manufacturing defects, our warranty fully protects your rights.

When collecting the goods, we invite you to carefully check the integrity of the package .

In the event of any anomaly, we recommend signing with specific reservations, indicating the nature of the suspected damage directly on the delivery note or on the courier's device.

This procedure is essential to process any replacement or refund requests. Without a written reservation, we will not be able to process the damage due to transportation.

For any concerns, please contact us within 2 days of receiving your package, attaching detailed photos of the product and the outer packaging. Our team will evaluate your case with the highest priority.

Last updated: June 11, 2025

We're here to help. If something goes wrong with your order, we'll resolve it quickly and stress-free. Here you can easily find the terms, procedures, and deadlines for returns, refunds, and guarantees on bling.shopping . This information supplements but does not replace your rights under applicable law.

Essential definitions

• Consumer : natural person who purchases for purposes other than professional activity (24-month warranty, right of withdrawal applicable).
• Professional : natural or legal person who purchases with a VAT number for professional purposes (12-month warranty, right of withdrawal not applicable).
• Compliant product : good that corresponds to the description, quality and functionality promised.
• Lack of conformity : defect present upon delivery which makes the good unsuitable for use or non-compliant with the contract.
• Working days : Monday to Friday, excluding national holidays.

Right of withdrawal (for consumers only)

Term and effective date : You have 14 days to withdraw from the purchase, starting from the day you or the person you indicate physically receives the product.

Method : Send an explicit communication to info@bling.shopping for withdrawal.

Return shipping : After notifying us, you have 14 days to return the product. The cost of returning the product is the responsibility of the customer, unless otherwise explicitly stated. We recommend tracked shipping : the seller cannot be held responsible for the loss of an untracked package.

Refund : We will refund all payments received, including standard delivery charges. We may withhold reimbursement until we receive the goods back or until you provide evidence of having sent the goods back, whichever occurs first.

Conditions for accepting returns

The product must be returned in its original condition. You can examine the item as you would in a physical store. If the item shows signs of excessive use, tampering, or damage due to unnecessary handling to determine its nature and characteristics, we may retain a sum proportional to the decrease in value (up to 100% of the value if the product is no longer resalable as new).

Exclusions (Art. 59 Consumer Code) : The right of withdrawal is excluded for personalised products or products clearly made to measure.

Legal guarantee of conformity

For the Consumer : the warranty lasts 24 months from delivery. If the defect appears within 12 months, it is presumed (unless proven otherwise) that it already existed at the time of delivery.

For Professionals (VAT number) : the warranty lasts 12 months from delivery in accordance with the Civil Code.

Remedies : You are entitled to a free repair or replacement. If this is impractical or excessively costly, you can request a price reduction or termination of the contract with a full refund.

What to do upon receipt : If the package appears damaged, we recommend signing for "subject to inspection," specifying the reason (e.g., dented or wet package). Report any shipping damage within 24-48 hours, including photos of the packaging and product.

Operating procedure and times

1. Send a request : write to info@bling.shopping and include your order number and photo.
2. Confirmation of receipt : We respond within 48 business hours.
3. Return inspection : carried out within 7 working days of arrival at our premises.
4. Refunds will be issued within 14 days of the inspection, using the same payment method used for the purchase.

Privacy and data processing

The data collected (identification, shipping, and payment information) is processed in accordance with the GDPR (EU Regulation 2016/679). Processing is limited to managing returns/warranties, fulfilling tax obligations, and protecting contractual rights. The data will be retained for the period required by civil and tax regulations (standard 10 years for accounting documents).

Dispute Resolution and Contact Information

For complaints or assistance, please write to info@bling.shopping . If you are dissatisfied with the handling of your order, you can use the European Commission's ODR platform: https://ec.europa.eu/consumers/odr/ .

Legal Information :

Bling is a registered trademark of:

Marcaurelio Srl
Registered Office: Via M. Baiardi n. 8 - 15048, Valenza (AL) - Italy
VAT and Tax Code: IT02142700067
Telephone: +39 0131 940860
PEC: marcaurelio@pec.it

Regulatory references

• Consumer Code (Legislative Decree 206/2005)
• Consumer rights (Directive 2011/83/EU)
• Sale of goods (EU Directive 2019/771)
• GDPR (EU Regulation 2016/679)
• Official Journal

We update the links periodically; for further information, please contact info@bling.shopping .

Last updated: December 23, 2025