FAQs

You can contact our Customer Service at info@bling.shopping or by calling us at +39 0131 940860. We are at your disposal for any questions or problems.

All our jewels are made of 925‰ Sterling Silver (Nickel Free) and Ceramic.

For more information on the materials click here .

Our jewels are made with 925‰ Sterling Silver and are certified by hallmarking in compliance with the current regulations on the title and trademarks of the Presidential Decree of 30 May 2002 n. 150, and subsequent amendments of the Presidential Decree of 26 November 2014 n. 195

All our jewels are identifiable by our trademark: AL 3925

Silver, by its very nature, tends to oxidize over time. This characteristic is not a defect, but an intrinsic quality of the material itself. Various causes can contribute to oxidation, including contact with water, humidity and the pH of the skin. The use of body lotions, sunscreens, deodorants, perfumes and hairsprays can also accelerate the oxidation process. Non-plated jewelry can therefore oxidize, but it is sufficient to polish it with a specific cloth to make it return to its original splendor.

For more information on how to care for your jewelry click here .

Store your jewelry individually in separate compartments or pouches to prevent scratches and tarnishing. Avoid wearing your jewelry while bathing, sleeping, or playing sports. Protect your jewelry from perfume, hairspray, chlorine, salt water, and cosmetics, which can accelerate tarnishing. When not wearing, store your jewelry in its original packaging, a protective box, or pouch to prevent tarnishing.

For more information on how to care for your jewelry click here .

Size guides are available for each product category.

RINGS : To consult the Size Guide click here .

BRACELETS : To consult the Size Guide click here .

PENDANTS AND NECKLACES : To consult the Size Guide click here .

No, the design of our jewelry and the presence of ceramic do not allow for size adjustments.

To avoid mistakes, we recommend consulting our Size Guide before purchasing to find the correct size for your jewelry.

Check out our Size Guides. Click on the desired category: Rings , Bracelets , Pendants, and Necklaces .

Yes, some products can be personalized with engravings. You'll find the "Custom Engraving" field on the product page.

Contact our Customer Service at info@bling.shopping for more information.

Galvanic treatments such as rhodium plating consist of the electrochemical application of a thin layer of metal on the surface of the jewel.

No, ceramic is a completely safe material, thanks to its hypoallergenic and biocompatible properties, which make it ideal for numerous uses without health risks.

For more information on ceramics click here .

Yes, ceramic is resistant to: scratches, impacts, wear, heat up to 200°C, solvents and humidity.

For more information on ceramics click here .

No, the color of ceramic remains intact over time thanks to its high resistance to UV rays, which cause color fading. This material maintains its brilliance without undergoing alterations.

For more information on ceramics click here .

Yes, you can see the color chart on the materials page click here .

No, each jewel is available in a limited number of shades , this is a design choice to enhance the shapes and make each jewel unique.

For more information on ceramics click here .

We accept several payment methods, including:

• Credit Cards : American Express, Visa, Mastercard and UnionPay.
• Digital Payments : Apple Pay, Google Pay, PayPal, and Shop Pay.
• Pay in 3 installments with Klarna
• Bank transfer

For more information on payment methods click here .

After completing the payment, you will receive a confirmation email. You can also check the status of your order by logging into your account on our website.

Yes, once your order ships, you will receive an email with tracking information to monitor your shipment.

You can check the status of your order by logging into your account on our website and viewing the "Order History" section.

If you do not receive your order within the expected time, please contact our Customer Service at info@bling.shopping with your order number. We will do our best to resolve the issue as soon as possible.

You can leave feedback or a review about the purchased product directly on the product page on our website. Your comments are precious to us!

No, we do not have a minimum order.

Yes, you can shop as a guest. However, we recommend creating an account if you plan to shop frequently. This will allow you to request returns faster, view your order history, and save your personal information for future orders, making your shopping experience even easier and faster.

Your order may have been cancelled for several reasons, mainly payment errors. For more details, please contact us at info@bling.shopping . We will be happy to help you.

We apologize for the inconvenience, please send us an email at info@bling.shopping to resolve the issue.

Yes, you can provide two different addresses. To indicate a different shipping address from the billing address, select the "Use a different billing address" field and fill in the fields with the desired information.

As with all retail stores, our prices may vary based on business decisions. Therefore, we cannot refund the difference.

If you wish to cancel your order please contact us at info@bling.shopping within 2 days. We will process your refund within 14 business days. The refund will be credited to the original payment method used for the purchase.

Shipping costs vary depending on the destination and shipping method you choose. You can view the exact costs during the checkout process.

For more information on Shipping click here .

Order processing time is approximately 2 business days .
The product is then produced on average 15 working days , as each item is handmade and customized based on the size and color of the ceramic chosen.

Once production is complete, standard shipping generally takes 3–5 business days , depending on the destination and delivery method selected.

For products already available for immediate delivery, shipping takes place directly after the order is processed.

Estimated delivery times are always visible on the product page , offering you maximum transparency before purchasing.

For more information on Shipping click here .

In some cases, it is possible to change the delivery address if the order has not yet been shipped. Contact our Customer Service at info@bling.shopping as soon as possible to request the change.

The courier delivers between 08:00 and 18:00. It will be necessary to sign upon receipt of the package.

All our products are made to order and are customized for size and color.

We accept returns within 14 days of the purchase date only for unused items in original condition, which have manufacturing defects .

For more information on our Return Policy click here .

To start the return process, contact our Customer Service at info@bling.shopping . Remember to provide your order number and the details of the item you wish to return. You will receive an email with detailed instructions to complete the return process.

For more information on our Return Policy click here .

Yes, return shipping is at the customer's expense, except in the case of defective items or errors in the order.

For more information on our Return Policy click here .

Once your return is received and inspected, we will process your refund within 14 business days. Your refund will be credited to the original payment method used for purchase.

Original shipping charges are non-refundable, except in the case of defective items or order errors.

For more information on our Return Policy click here .

No, all our products are made to order and are customized for size and color.

For more information on our Return Policy click here .

Personalized items are not eligible for returns unless the item is defective or there is an order error.

For more information on our Return Policy click here .

Customs duties and taxes are non-refundable. For international returns, any additional costs will be the responsibility of the customer.

For more information on our Return Policy click here .

If you receive a damaged item with a manufacturing defect, please contact our Customer Service within 2 days at info@bling.shopping . Describe the defect and attach photos. We will provide you with return instructions and proceed with replacing the item or issuing a refund.

For more information on our Return Policy click here .

1. Start the Return Procedure
To initiate the return process, contact our customer service team at info@bling.shopping. We'll provide detailed instructions on how to proceed.

2. Wait for the return confirmation
If your return request is approved, you will receive an email with shipping instructions.

3. Prepare the Product for Shipping
Place the product in its original packaging. Be sure to pack it securely, preferably using the original packaging. The original packaging must be intact, undamaged, and complete in all its parts.

4. Ship the Product
Ship the product at your own expense to our Returns Office. We recommend using a tracked shipping service to avoid loss or problems during transportation. Please retain your shipping receipt as proof of shipment.

5. Receiving and Verifying the Return
Once we receive the product, we will inspect its condition. We will send you an email confirmation of receipt and inspection.

6. Refund
After verification, the refund will be processed within 14 days of receiving the product. The refund will be made using the same payment method used for the purchase (credit card, bank transfer, etc.), minus shipping costs. There will be no additional costs for the refund.

For more information on our Return Policy click here .

Upon receipt of your return, we will send you a confirmation email. If you do not receive an email within 14 days, please contact our Customer Service at info@bling.shopping . We will be happy to assist you.

No, all our products are made to order and are customized for size and color.

We accept returns within 14 days of the purchase date only for unused items in original condition, which have manufacturing defects .

For more information on our Return Policy click here .

To avoid mistakes, we recommend consulting our Size Guide before purchasing to find the correct size for your jewelry.

Check out our Size Guides. Click on the desired category: Rings , Bracelets , Pendants, and Necklaces .

We accept returns within 14 days of the purchase date only for unused items in original condition, which have manufacturing defects .

For more information on our Return Policy click here .

The warranty on our products lasts for 2 years from the original date of purchase provided that the defects are directly attributable to the manufacturing process.

For more information on warranty coverage click here .

To request a warranty claim, please contact us by email at info@bling.shopping , providing your order number and a detailed description of the issue. We will provide instructions on how to proceed with your claim.

For more information on warranty coverage click here .

The warranty automatically expires if the product is modified or repaired by unauthorized third parties. We recommend that you contact our Service Center only for any intervention.

For more information on warranty coverage click here .

Yes, to benefit from the guarantee, it is essential to keep the commercial sales document, which represents proof of the original purchase.

For more information on warranty coverage click here .

In the event of a defect covered by the warranty, we may offer a repair, replacement or refund, depending on availability and the specific situation.

For more information on warranty coverage click here .

Yes, the warranty covers all products purchased, including those purchased during promotions or with discounts, provided that the defects are directly attributable to the manufacturing process.

For more information on warranty coverage click here .

The time it takes to process warranty claims can vary, but typically takes 1 to 3 weeks, depending on the complexity of the issue and the availability of the necessary parts.

For more information on warranty coverage click here .

We are sorry but the warranty does not cover the replacement of lost or stolen items.

For more information on warranty coverage click here .

We are sorry to hear that you had an allergic reaction. Our jewelry is made with alloys considered nickel free, compliant with European regulations that limit nickel content. However, they may still contain minimal traces of nickel that could cause reactions in particularly sensitive people.

If your jewelry is damaged, please contact us at info@bling.shopping . We will be happy to help you repair your jewelry.